Shipping
Last updated: 1 September 2026
Delivery areas
BOTEA delivers to the United Kingdom. For delivery requests outside the United Kingdom, please contact us at contact@boteacare.com before placing your order.
Shipping costs
Shipping is free on all orders, with no minimum purchase. No additional charges are added at checkout: the price displayed on the product page is the final price.
Order processing times
Your order is prepared within 24 to 48 business hours of payment confirmation. Orders placed at weekends or on public holidays are processed on the next business day.
Delivery times
For estimated delivery times to the United Kingdom, please contact us at contact@boteacare.com before placing your order.
Delivery times may vary during busy periods (the festive season and promotions) or in the event of carrier disruptions. In accordance with Article L216-1 of the French Consumer Code, BOTEA undertakes in all cases to deliver within a maximum of 30 days of order confirmation.
Order tracking
Once your parcel has been dispatched, you will receive an email containing your tracking number. It may take 24 to 72 hours for this number to become active in the carrier’s system. If you do not receive this email, please check your spam folder.
Delivery address
Customers are responsible for checking that the address entered when placing their order is correct. If an address error is reported after dispatch, BOTEA cannot guarantee that the parcel can be resent. Any request to change the address must be sent to contact@boteacare.com within 12 hours of placing the order.
Delayed, lost or damaged parcels
If your parcel has not arrived within the maximum stated delivery timeframe, contact us at contact@boteacare.com with your order number. We will open an investigation with the carrier and, depending on the outcome, arrange a replacement shipment or a full refund.
If delivery is delayed by more than 30 days, you may request cancellation of the order and a refund of the amounts paid, in accordance with Article L216-2 of the French Consumer Code.
If your parcel arrives damaged, please record your concerns with the carrier and send us photos within 48 hours to obtain a replacement or refund.
Contact us
Customer service: contact@boteacare.com. We reply within 24 to 48 business hours.