Privacy Policy

Last updated: 1 September 2026

This Privacy Policy describes how the BOTEA website, boteacare.com, published by Sarah Cinthya Moscardo (SIRET 908 893 514 00046), collects, uses and protects users’ personal data in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

Article 1 – Data controller

The data controller is:
Sarah Cinthya Moscardo
60 rue François 1er, 75008 Paris, France
Email: contact@boteacare.com

Article 2 – Data collected

Depending on how you use the website, the following data may be collected:

• Surname, first name, email address, postal address and telephone number (when placing an order or contacting us);
• Payment data (processed directly by the secure payment provider and not stored by BOTEA);
• Browsing data (IP address, pages visited and cookies).

Article 3 – Purposes of processing

The data collected is used to:

• Process and deliver orders;
• Manage customer relations and after-sales service;
• Handle the exercise of the right of withdrawal and statutory guarantees;
• Send marketing communications where the user has consented;
• Improve the website and measure its audience.

Article 4 – Legal basis

Depending on the circumstances, processing is based on the performance of the sales contract, the user’s consent (newsletter and non-essential cookies), or BOTEA’s legitimate interests (security and service improvement).

Article 5 – Data recipients

Data may be shared with service providers necessary to deliver the service: Shopify (website hosting and store management), the payment provider and delivery carriers. These providers are subject to confidentiality and security obligations.

Article 6 – Retention periods

Data is retained for as long as necessary for the purposes described above, including:

• Customer data: for the duration of the business relationship, followed by archiving in accordance with legal obligations (accounting and tax);
• Marketing prospect data: three years from the last contact, unless the individual objects.

Article 7 – Users’ rights

Under the GDPR, users have the following rights regarding their data: access, rectification, erasure, restriction of processing, objection and data portability. These rights may be exercised by emailing contact@boteacare.com.

Users also have the right to lodge a complaint with the CNIL (www.cnil.fr).

Article 8 – Cookies

The website uses cookies necessary for its operation (cart and session), as well as, where applicable, analytics and advertising cookies, subject to the user’s prior consent through the cookie banner provided for this purpose. Users may change their preferences at any time through their browser settings.

Article 9 – Security

BOTEA implements appropriate technical and organisational measures, including through its hosting provider Shopify, to ensure the security and confidentiality of personal data.

Article 10 – Changes to this policy

BOTEA reserves the right to amend this Privacy Policy at any time. The applicable version is the one published on the website on the date it is accessed.