Returns and Refunds
Last updated: 1 September 2026
14-day right of withdrawal
Under Articles L221-18 et seq. of the French Consumer Code, you have 14 full days from receipt of your order to exercise your right of withdrawal, without giving a reason or incurring a penalty.
How to request a return
- Email contact@boteacare.com with your order number and the words “return request” before the 14-day period expires.
- We will reply within 24 to 48 business hours with the return address and instructions.
- Send the product back within 14 days of notifying us, using packaging that protects the device.
Returns sent without a prior request cannot be processed.
Condition of returned products
The product must be returned complete (device, cable, instructions and accessories), in its original packaging and in a condition suitable for resale. You may be held liable for any reduction in the product’s value resulting from handling beyond what is necessary to establish its nature, characteristics and proper functioning.
Return shipping costs
Customers are responsible for return shipping costs, except where the product is faulty, damaged or does not match the order. In these cases, BOTEA covers all return shipping costs.
Refunds
Refunds will be issued within a maximum of 14 days of receipt of the returned product (or proof of dispatch), using the same payment method used for the order, unless otherwise agreed. The refund includes the product price and any standard delivery charges originally paid, where applicable.
Faulty or incorrect products
If the device you receive is faulty, incomplete or does not match your order, contact us within 48 hours of receipt with photos or a short video. We will arrange a replacement or a full refund and cover the return shipping costs.
In addition to your right of withdrawal, you benefit from the statutory guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code, valid for two years from delivery) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code).
Cancellation before dispatch
You may request cancellation of your order as long as it has not been dispatched. Email us as soon as possible at contact@boteacare.com. If the parcel has not yet been dispatched, your order will be cancelled and refunded in full.
Contact us
Customer service: contact@boteacare.com. We reply within 24 to 48 business hours.
If a dispute remains unresolved, you may use a consumer mediation service free of charge.